Services
Telecommunications, AI tokens, IT, IoT
Four trades that talk to each other: voice travels over IP, artificial intelligence is bought by the token, data is born in sensors and lives in software.
VoIP voice traffic
We buy and resell voice-over-IP traffic between carriers, in Italy and internationally. It is the trade Mercurion was founded for: its activity code is 61.20, telecommunications resale and intermediation.
AI tokens
Artificial intelligence models are used, and paid for, by the token. Mercurion trades them: it buys model capacity and resells it to companies and developers, pay-as-you-go. Above all, models for voice: calls and voice content.
IT services
Software, websites and systems for businesses: designed, built and run, including on behalf of third parties, together with the software and hardware they need.
AI and IoT
Sensors, data and artificial intelligence applied to everyday work: collecting data where it originates, reading it and turning it into decisions.
AI and IoT · use cases
Where the data starts, what decision comes out
Eight examples of what can be done: what data is collected, where, and what decision it leads to.
Energy in a factory
Sensors on the electrical panels, to shift loads to cheaper hours and find waste.
Solar plants
Inverter output and alarms, to step in before downtime costs money.
Wineries
Temperature and humidity of tanks and barrel rooms, with an alarm before the wine suffers.
Wine in transit
Temperature along the journey, to accept the shipment or document the claim.
Production machinery
Vibration and temperature, to plan downtime instead of suffering a breakdown.
Quality control
Cameras on the line, in plastics and goldsmithing, to reject a part before it is packed.
Offices and hotels
CO₂, temperature and occupancy, to run ventilation and air conditioning only when needed.
Documents
Automatic reading of invoices and delivery notes, with the data in the management system without retyping.
For call centres
Voice and AI for call centres
For call centres in Italy and abroad, in Europe and North Africa, calling Italy and other countries: routes, numbers, connection and artificial intelligence, from a single point of contact.
CLI voice routes
Outbound calls, with your number shown to the people you call.
Inbound numbers
Italian numbers, including 0843 and 0844, through a partner carrier.
SIP trunk
The link between your system and the network, outbound and inbound.
Voice agents
An agent that answers the phone and hands the call to the right person.
Technical terms
Interconnecting with Mercurion
What a carrier asks before opening an interconnection, on one page.
- Signalling
- SIP over UDP, TCP and TLS; SIP-I and SIP-T; H.323; TDM interconnection (E1, SS7/ISUP) through gateways
- Codecs
- G.711 A-law and µ-law, G.729, G.722 for HD voice, G.723.1, iLBC, GSM, AMR and AMR-WB, Opus; transcoding
- Security
- TLS and SRTP encryption; IP-based or credential-based authentication; anti-fraud filters
- Tones and fax
- DTMF via RFC 2833/4733, SIP INFO or in-band; T.38 fax
- Routes
- CLI and non-CLI, premium and standard, to national and international destinations
- Quality
- ASR, ACD, PDD and NER measured and shared, route by route
- Support
- Network operations centre open 24 hours a day, 7 days a week
- Billing
- Weekly, fortnightly or monthly cycles; prepaid or on credit; shared CDRs for reconciliation
Who we work with
From carriers to businesses
Carriers and resellers
Telecom operators in Italy and abroad, for voice traffic.
Businesses
That rely on voice, IT and AI and want one point of contact.
Developers and software houses
Building products with artificial intelligence.
TPI Group companies
EKA, CLAS, Fenice and TPI, with the same offices and the same people.