AI · voice
Voice agents
An agent that answers the phone, understands the request and does the right thing: answers, books an appointment, hands the call to the right person.
What it does
01Instead of keypad menus: callers say what they need
02Appointments, reminders and automatic call-backs
03Hand-over to a human agent, with the call summary already written into the customer management system
04Natural voices; custom voices only with the person’s written consent
05Usage measured in tokens, paid as you go
How we design it
The agent introduces itself as an automated assistant, so callers know who they are talking to, and hands over to a person when needed. Recordings and transcripts follow the privacy notice the call centre gives its callers.
What we offer
CLI voice routes
Outbound calls, with your number shown to the people you call.
The serviceInbound numbers
Italian numbers, including 0843 and 0844, through a partner carrier.
The serviceSIP trunk
The link between your system and the network, outbound and inbound.
The serviceTranscription and quality control
Every call transcribed, summarised and checked.
The serviceShall we talk?