AI · quality
Transcription and quality control
Every call transcribed and read: not a sample, all of them. The reason, the outcome, the tone, and the calls that go wrong.
What you get
01Real-time transcription: who is speaking and in which language, with industry vocabularies
02The call summary written into the customer management system: the reason and the outcome
03Quality control on every call, against your call centre’s criteria
04Nuisance and fraudulent calls recognised
05The voice translated during the call
06Usage measured in tokens, paid as you go
The data
Recording and transcribing a call requires a privacy notice to the called person and a legal basis under the GDPR. The choices remain with the call centre, which is the data controller.
What we offer
CLI voice routes
Outbound calls, with your number shown to the people you call.
The serviceInbound numbers
Italian numbers, including 0843 and 0844, through a partner carrier.
The serviceSIP trunk
The link between your system and the network, outbound and inbound.
The serviceVoice agents
An agent that answers the phone and hands the call to the right person.
The serviceShall we talk?